QuickBooks Error PS036 | Cannot verify the payroll subscription

QuickBooks Error PS036 | Cannot verify the payroll subscription

A Common issue that frequently appears in QuickBooks Payroll, often disrupting the update process. QuickBooks Payroll Error PS036 usually occurs when users attempt to update the payroll tax table, and it can abruptly interrupt the process, causing frustration. One of the primary causes of this error is the difficulty in verifying the payroll subscription. Several other factors can trigger this error, leading to an active window crash and preventing users from completing their tasks.

Causes of QuickBooks Payroll Error PS036

QuickBooks users may encounter Error PS036 due to various reasons, including:

  • Expired or Invalid Payroll Subscription or Damaged CPS Folder Files

  • Multiple Active Payroll Agreements with an Inactive Direct Deposit Agreement

  • Corruption or Damage in the paysub.ini File in QuickBooks Utility

  • Invalid EIN Number or EIN-related issues in QuickBooks Desktop Service Keys

  • Incompatibility between your QuickBooks Desktop version and Windows operating system

  • Incorrect Service Key or Outdated Software

  • Incorrect Company File PSID

  • Data Damage or Corruption in your QuickBooks Company File

Troubleshooting QuickBooks Error PS036

To resolve QuickBooks Error PS036, follow these steps:

Step 1: Verify QuickBooks Payroll Subscription

  • Begin by ensuring that your payroll subscription is active:

  • Download and install the latest version of the QuickBooks desktop application and the tax table release.

  • Open QuickBooks and log in to your payroll service account.

  • Go to "Employee," then "My Payroll Services," and select "Account or Billing Information."

  • Enter your login credentials and sign in.

  • Restart your system and re-download the updates.

  • Open QuickBooks and check if the issue has been resolved.

Step 2: Rename the Paysub.ini File

To rename the paysub.ini file, follow these steps:

  • Note that the INI file is hidden on Windows. To reveal it, adjust your Windows folder options.

  • Select "My Computer" and click "Organize."

  • Navigate to the "Folder and Search Options" and select the "View" tab.

  • Check "Hidden files and folders," and choose "Show hidden files, folders, and drivers."

  • Apply the changes and click "OK."

  • Return to "My Computer" and search for "Paystub" in the top search bar.

  • When you find the paystub.ini file, right-click it and select "Rename."

  • Change the file extension from ".ini" to ".old."

  • Repeat these steps for all paystub files found.

Step 3: Run Quick Fix My Program from QuickBooks Tool Hub

Quick Fix My Program is a part of the QuickBooks Tool Hub and can help resolve common errors. Follow these steps:

  • Close your QuickBooks company file and QuickBooks Desktop.

  • Download and install QuickBooks Tool Hub.

  • Run the tool and follow the on-screen instructions to agree to the Terms & Conditions.

  • Double-click the QuickBooks Tool Hub icon.

  • Select "Program Problems" and then "Quick Fix My Program."

Step 4: Delete the EntitlementClient File

Follow these steps to delete the EntitlementClient file:

  • Go to the Start menu and search for "Run."

  • Launch Run and type in "C:\ProgramDate\Intuit\EntitlementClient\V8" (or use V6 if the first path doesn't work) and press Enter.

  • Locate the "EntitlementDataStore.ecml" file, right-click it, and select "Delete."

  • Confirm the deletion by clicking "Yes."

  • Open QuickBooks and follow the on-screen instructions to re-register.

Step 5: Clean Install QuickBooks

  • Open the Start menu and access the Control Panel.

  • Navigate to "Programs and Features."

  • Choose "QuickBooks" and click "Uninstall/Change" to uninstall the program.

  • After uninstallation, restart your system and reinstall QuickBooks Desktop.

  • Enter the correct license and product keys during registration.

  • The QuickBooks Error PS036 should now be resolved.


In conclusion, QuickBooks Payroll Error PS036 can be a frustrating obstacle for users trying to update their payroll tax tables. This error, which often appears when attempting to verify the payroll subscription, can disrupt the update process and lead to an active window crash. However, by understanding the various causes behind this error and following the troubleshooting steps provided in this guide, users can effectively resolve QuickBooks Error PS036 and ensure seamless payroll processing. With the right actions and attention to detail, this error can be overcome, allowing users to get back to their tasks with confidence and peace of mind.


What is QuickBooks Payroll Error PS036, and when does it commonly occur?

QuickBooks Payroll Error PS036 is a common issue that typically occurs during payroll tax table updates.

What are the primary causes of QuickBooks Payroll Error PS036?

Causes include expired payroll subscriptions, damaged CPS folder files, and more.

How can I check if my QuickBooks payroll subscription is active?

You can verify the subscription's status by following specific steps in QuickBooks.

What is the significance of renaming the Paysub.ini file?

Renaming this file helps resolve certain issues related to QuickBooks Payroll Error PS036.

How can Quick Fix My Program from QuickBooks Tool Hub assist in resolving Error PS036?

This tool helps fix common errors in QuickBooks, including Error PS036.

What precautions should I take when deleting the EntitlementClient file?

Ensure you follow the steps precisely to avoid any unintended consequences.

What is a clean install of QuickBooks, and how does it help in resolving Error PS036?

A clean install involves uninstalling and reinstalling QuickBooks to resolve errors like PS036.

Can QuickBooks Payroll Error PS036 be prevented in the future?

By regularly maintaining your QuickBooks and following best practices, you can minimize the chances of encountering this error.

Is there a specific sequence to follow when troubleshooting QuickBooks Error PS036?

Yes, the article provides a step-by-step guide to resolve the error effectively.

How can I ensure seamless payroll processing after resolving QuickBooks Payroll Error PS036?

Follow the recommended steps in the article to ensure your payroll processing continues without interruptions.