Bank error codes for downloaded transactions
link for your bank error below for more information:
Error 102 usually means your bank’s website is experiencing technical difficulties, undergoing maintenance or there is a server issue with the data transfer between the bank’s website or the reporting agency and QuickBooks Online.
Error 103 means your log in credentials entered in QuickBooks Online are not being accepted by your financial institution's website. Error 310 means we've stopped trying to process your log in request until you update the sign in information in QuickBooks Online so that the bank does not lock your account access.
Error 105 usually means your bank’s website is down. Visit your bank's website outside of QuickBooks Online to verify.
hese errors mean QuickBooks Online is unable to find the account(s) when logging in to your bank's website or if the account has been closed at the bank and therefore no longer shows up on the website.
Error 108 means there's a message on your bank's website that requires you to take action. Some examples are:
- New terms of service
- A special offer
- An announcement regarding maintenance or other site changes
To solve the 108 error, sign in to your bank's website and work through any messages that require your acknowledgement. Make sure all messages are gone then attempt a bank update. For manual update steps, see our related knowledge base article KB Information about automatic and manual updates (downloaded transactions).
You might not see the message if your pop-up blockers aren't off. You can make sure all blockers are suppressed by holding down the CTRL key while the page is loading.
Error 109 means your bank's website is requiring you to update your password with them.
Our engineers have found that these updates are failing with a 155 error because your financial institution is currently not allowing connections from our system. We are working with your financial institution to resolve this issue, but at present they have not told us when they will begin allowing these connections again. You might want to contact your bank to request that they allow the connection.
Error 185 generally means that your financial institution is requiring more information than we can store. This error is common with certain Multi-Factor Authentication (MFA) account types, which means that there's an additional security requirement beyond user ID and password, such as a token.
Here's some information:
Run 3 - 5 manual updates: once you have completed your first update, run the manual at least two more times and up to four more times. The subsequent updates won't duplicate any transactions. If you're not prompted to answer additional security information, your automatic updates should begin to work normally. For these steps see articleInformation about automatic and manual updates (downloaded transactions) and follow the steps under Manual Updates.
This information for the additional information is stored in a cookie, which could expire anytime from a few days to not at all. If the cookies expire, you'll see Error 185 again on the automatic updates. Simply follow the steps to run the manual updates twice in a row to reset this cookie. If you're asked to answer the security question on the second manual update, then the automatic updates won't work for this financial institution; you'll need to run manual updates for this bank and answer the security question each time.
Error 187 means that the wrong answer was entered for the Two Factor Authentication (2FA) question that was asked.
Error 192 means your bank requires a layer of security that is not allowing QuickBooks Online access to automatically download banking transactions, because your bank login credentials contain an ever-changing code that's required to access the account and only you can access the code. Since QuickBooks Online is unable to download transactions automatically, y ou can use web-connect to import a bank data file directly into QuickBooks Online. For more information, see How to upload bank transactions? How do I get more than 90 days of bank transactions using Web Connect?
For U.S. Customers: Bank of America has a feature called SafePass is known to cause Error 192. If you're trying to connect to a Bank of America account and are getting this error, you'll need to remove SafePass from your account first. You can find instructions on how to turn off SafePass at the Bank of America website: http://www.bankofamerica.com/onlinebanking/index.cfm?template=safe_pass
Note: It may be possible to keep SafePass on your account by setting up a separate "employee log in" on the Bank of America website. This log in can be given restricted permissions that allow it to only query bank data, and you can disable SafePass for this log in while leaving it enabled on your main account log in. If you need help setting this up, please contact Bank of America.
Error 323 can occur for one of the following reasons:
- You have two accounts with the same account name and account number (or at least the last 4 digits). In this case, if possible, re-name one of the accounts at the bank’s website to uniquely identify the account and try adding the accounts again in QBO.
- You have added the same account twice. You can disconnect one of the accounts. See article Disconnecting an account from the Downloaded Transactions page
Error 325 indicates that your account is still in the process of downloading transactions from your financial institution. Usually this occurs when you manually refresh the account while the download is ongoing. The solution is to wait until the download finishes.
Error 9995 means that the bank is no longer participating in online banking with QuickBooks Online. Sometimes this error is returned even if your bank is still working with us.
There's two things to do if your bank is indeed participating and you've received an error 9995:
- Try to manually update your account within QuickBooks Online. Click the Update button in the upper right corner. For more information about updates, see article Information about automatic and manual updates (downloaded transactions).
- Check that you can log in to your bank's site through the URL the bank has provided us for online banking. See article Connecting your Bank Accounts to Download Transactions in QuickBooks Online and Troubleshooting when you Can't Connect your Bank and follow the 6 steps found in section: Reasons you may not be able to connect to your bank.
Fix For All Error Mention Above . Most Of the time this Works.
- Choose Banking at the left.
- In the upper right-hand corner, click Add Account.
- Enter the name of your financial institution, then click Find.
- For a global bank, select ON in the Search global banks field.
- Click the link for the bank that matches your account (Business /Personal, Checking /Savings /Credit Card, etc.).
- Enter the primary user's login credentials for the bank's website and click Log In.
- If your bank requires extra information, enter it and click Log In.
- Check the box to the left of the account you want to connect and click the QuickBooks Account drop-down menu to choose the QuickBooks Account (this is from your Chart of Accounts). You must choose either a Bank or Credit Card account. If you don't have the account created, you can click +Add New at the very top and create the account.
- Click Connect. This will take a few minutes. When it is finished connecting, click the blue That's it, I'm finished! button.
- After your download finishes, click the For Review tab to see what was downloaded.
Note: When you first connect your account, QuickBooks Online downloads the last 90 days of transactions and going forward, will automatically download your data nightly. For a shorter length of time, click Need a shorter date range? If your bank requires a One Time Passcode to login to your online account, you will need to click Update and enter the passcode to download your transactions.
If your bank isn't listed or you otherwise can't connect, or if you need to have more than 90 days' worth of data, you may be able to download transactions from your bank's website and upload them to QuickBooks Online. For instructions on how to do that, see article Can I upload bank transactions? Can I import more than 90 days of bank transactions using Web Connect?
Special note for Bank of America customers:
Many customers are misinterpreting the AR to mean Arkansas, but Bank of America (AR) stands for All Regions. If you're not sure if this is the correct option for you we suggest selecting this option when connecting your account and trying to sign in at the website provided.
Having trouble connecting? See our related article: Troubleshooting when you can't find or connect to the bank and connection errors
Connecting an account that was previously connected
When connecting a bank account that was previously connected the steps are the same as above. In some cases transactions that have been already downloaded will appear in the Review or Excluded tabs with the initial download only bringing over new transactions from the past 90 days. If there no transactions in the Review or Excluded tabs the initial download will bring only the past 90 days of transactions.
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