QuickBooks Has Stopped working .

QuickBooks Has Stopped working .

How to resolve “QuickBooks has stopped working” error?


Have QuickBooks file has stopped responding suddenly? If Yes then you too are a victim of QuickBooks corruption like others. Sometime when you try to open QuickBooks file, you receive below error message:



This error message may occur due to one of the following reasons:
  • If  QBWUSER.INI file got damaged.
  • Corruption in hard disk.
  • If  Program file got damaged.
Try below methods to solve problem:

Reboot  system: First reboot  system. Now open  QuickBooks file and check for error, if you are still getting error then try to disable  anti virus program temporarily. If disabling anti virus program also does not solve the issue then go to next method.

Delete EntitlementDataStore.ecml file: QuickBooks also display above error message if the information entered at the time of installation of QuickBooks is incorrect or if the file containing that information is corrupted. In this case, it is important to delete the file to resolve the error. Follow below steps to delete EntitlementDataStore.ecml file:

  1. First close  QuickBooks file.
  2. Go to Windows Start button-> Run.
  3. In the Run dialog box copy and paste below information:
For QuickBooks 2013: C:\Documents and Settings\All Users\Application        Data\Intuit\Entitlement Client\v8
For QuickBooks 2012: C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v6.0
For QuickBooks 2011: C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v6.0
For QuickBooks 2010: C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v6.0

  4.  Now right click the  EntitlementDataStore.ecml file and delete.
If deleting EntitlementDataStore.ecml file does not solve  issue then go to next step.

Rename QBWUSE.INI file: Follow below steps to rename the QBWUSER>INI file:
  1. Go to Start-> My Computer-> Tools-> Folder Option.
  2. Go to View tab.
  3. In the Advanced Settings-> Hidden files and folders-> Show hidden files and folders and click Ok.
  4. Now go to My Computer-> C drive->C:\Documents and Settings\[ user name]\Local Settings\Application Data\Intuit\QuickBooks [year]
  5. Right click the QBWUSER>INI file and rename it by replacing .INI with .INIold.
If you can open  QuickBooks file after renaming QBWUSER>INI or EntitlementDataStore.ecml file then try to open a sample file:
  1. Open QuickBooks file and select Open a Sample File.
  2. Click Sample Product Based Business.
  3. If the sample file does not open then try next solution.

Install QuickBooks Component Repair tool: Download and install this tool on system and then run it. After running this tool, reboot system and again try to open QuickBooks file.

Uninstall and reinstall QuickBooks: If none of the above solution works then uninstall and reinstall QuickBooks file. It may solve the issue.


 After all above mention steps if issue is still the same then create new window ADMIN user.


Please click on “QuickBooks has stopped working” for reference & more details.

    • Related Articles

    • Error: QBW32.EXE - Aborting Application: QuickBooks is now terminating when working in 2013

      IF QuickBooks 2013 shuts down with Unrecoverable Error, Fatal Application Exit Error or no error at random intervals: While working in QuickBooks 2013, QuickBooks randomly crashes with error: QBW32.EXE- Fatal Application Exit- Aborting Application: ...

    • QuickBooks Payroll Update Issue

      QuickBooks Payroll Error - PS033, PS077, PS034, PS038 Ensure that the users Intuit payroll subscription is in good standing, and that QuickBooks is updated to its latest version.   Fix 1: Have user go to: Employees / My Payroll Service / Manage ...

    • QuickBooks Error 3100

      QuickBooks software is one of the most sophisticated accounting software that has garnered popularity amongst bookkeepers and accountants all across the world. However, despite being so professionally sound and catering high level of businesses, the ...

    • QuickBooks Error 3371

      When we register or open QuickBooks, we see one of these error messages: Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files. Could not initialize license ...

    • Error 1646 when installing QuickBooks

      When installing QuickBooks Premier on a computer where QuickBooks Pro of the same year is installed, or when installing QuickBooks Accountant on a computer that already has a Premier installation of the same year, you may receive this error: Error ...